Terms & Conditions

Miss Mouse Limited trading as Miss Mouse Boutique reserves the right to update these terms and conditions at any time and without prior notice.

1. Payment of Goods

Party supplies available for purchase can be ordered via our website 24/7. We accept payment via Credit Card (MasterCard and Visa), Q Card or Internet Banking. All items are to be paid for in full prior to dispatch.

In special cases where an alternative arrangement has been agreed where payment is made on receipt of goods, this payment must be made within 5 business days following receipt of goods. If payment has not been made within this timeframe, your debt will be referred to a collection agency and you will be responsible for the payment of any further costs this incurs.

Items for hire can be booked using the contact us form or by emailing info@missmouseboutique.co.nz. Full payment for the hire and refundable bond are required to secure your booking. Please see Section 7 for full terms and conditions regarding party hire.

Credit Card Payment via Payment Express :

We accept Visa and MasterCard via Payment Express. Payment Express has robust encryption measures in place so you can be confident that your card data is never breached.

Payment via Internet Banking:

Payment can be made directly into our bank account. Select the payment by bank transfer option at checkout and you will be automatically provided with our bank account details by email. Payment needs to be made within 3 business days otherwise your order will be cancelled. Please note that it can take a few days for funds to be cleared using this payment method and goods are only shipped once the payment appears in our account.

2. Disclaimer

We have taken all reasonable measures to represent all items as accurately as possible. Some slight variations may occur, particularly with the colour of the items. Colour variations can occur due to differences in monitor settings or batch-to-batch variations during manufacture. Some items are handmade so slight variations can occur. Please get in touch with us if you’d like advice regarding colour matching for your event.

3. Returns and Refunds

Miss Mouse Boutique personally selects items that we would be happy to use ourselves. All items are inspected prior to dispatch and packed with care to ensure that you are delighted with your purchase. If, for some reason, you are not completely satisfied with your purchase, please contact us at info@missmouseboutique.co.nz within 3 days of receipt so that we can action an appropriate remedy.

Goods can be returned within 7 days for an exchange or store credit (excluding shipping costs) provided they are in brand new unused condition and in the original packaging with a copy of the receipt. Please note that for health and safety reasons, some items cannot be returned, e.g., paper straws, balloons and any food items. The cost of returning the items will be at the buyers expense.

In the unlikely event that you receive a faulty item, please contact us within 3 days at info@missmouseboutique.co.nz so that we can try to remedy the problem as quickly as possible. Where required, Miss Mouse Boutique will cover the full cost of returning faulty items but this must be agreed to prior to the goods being returned.

Return of items is to 21 Haronga Road, Inner Kaiti, Gisborne 4010.

4. Privacy Policy

Personal information we collect from you will only be used to ship your purchases, to reply to a specific enquiry or to send you product offers.

We respect your privacy and will never disclose any of your personal information to anyone else, unless specifically requested by you. We will always take reasonable care to ensure that the personal details we collect from you are secure.

5. Currency & Pricing

All prices on this website are in New Zealand Dollars and inclusive of GST. Miss Mouse Boutique reserves the right to modify pricing at any time and without prior notice.

6. Copyright

All images and content on this website are owned by Miss Mouse Boutique (or the respective owners of the images). Images and text on this website are not to be copied, re-used or reproduced without the prior written consent of Miss Mouse Boutique.

7. Party Hire Terms and Conditions

By accepting the items for hire from Miss Mouse Boutique, you will have deemed to have accepted the following terms and conditions of hire.

Please see Section 8 for Candy Buffet Hire Terms and Conditions.

7.1 Payment and Securing Your Booking

Full payment for the hire and refundable bond are required to secure your booking. Bookings will be held for 3 days whilst payment is clearing in our account.

Please use the bank details provided, including the invoice number as the reference. Alternatively, we can send you a request for payment via credit card.

7.2 Refundable Bond

A refundable bond of $50-$200 is payable for each party hire and will be refunded in full if the items are returned clean and undamaged. The value of the bond is as indicated on the invoice and depends on the value of the items being hired. The return of the bond will be via bank transfer or reversal of a credit card payment. If the items are returned after the end of the hire period, unclean, damaged, missing items or stained, the bond (wholly or in part) will be retained by Miss Mouse Boutique. If damages are in excess of the bond charged, the customer will be responsible for the payment of the remaining amount owing. Replacement costs for all items to be hired are available on request. Please note that a minimum fee of $25 is charged for cleaning items that have been returned in an unclean condition.

7.3 Hire Period

The hire period is as stated on the invoice. In consideration of others, we ask that items be returned on time. Failure to return the items at the end of the hire period will result in an additional minimum charge of $50 per day.

7.4 Collection and Return of Hire Items

Items can be collected from and returned to our premises by appointment only. Please contact us (by telephone or email) a few days prior to the commencement of the hire period to organise the collection of the items. Evening pickups are available prior to 7 pm.

7.5 Insurance

The customer is responsible for the insurance of the items for the period of hire including where the customer transports to and from the premises of Miss Mouse Boutique. The customer shall indemnify Miss Mouse Boutique against any damage or loss or from theft which may occur whilst the items are in the care of the customer.

7.6 Care of the Equipment and the Customers Responsibilities

Miss Mouse Boutique will always endeavor to provide all items in good condition and fit for normal purposes. If you find that any of the items are not in good working order then please contact us immediately so that we can, where appropriate, rectify the problem. We cannot provide compensation if we are only informed of the fault at the end of the hire period. Please follow all instructions provided, take good care of all items and return to us in a clean condition. In particular, please note the following: i. the glass drink dispensers are for cold liquids only; iv. glass bottles, jars and drink dispensers are to be returned clean, dry and with the lids off.

7.7 Cancellation of Hire

Please note that the following fees apply (based on the total invoice value) if you decide to cancel a booked hire.

Cancellation within 28 days of the commencement of the hire period – 10% fee.

Cancellation within 14 days of the commencement of the hire period – 20% fee.

Cancellation within 2 days of the commencement of the hire period – 50% fee.

8. Candy Buffet Hire

By accepting the items for hire from Miss Mouse Boutique, you (the client) will have deemed to have accepted the following terms and conditions of hire and service.

8.1 Payment

The quote is valid for 3 working days from the date of this invoice. A deposit of 50% of the total amount owing is required to secure your booking. We will hold your booking for 3 working days to allow time for payment to clear into our account. Miss Mouse Boutique will not start work on your event until this deposit has been paid.

Payment of the balance is required 14 days prior to your event. Payment can be made via bank transfer or credit card. Please ensure you use the invoice number as the reference.

All prices stated are in NZ dollars and are GST inclusive.

8.2 Hire of items

All items (including, but not limited to, candy jars, servers, decorations) are provided on a hire-only basis and remain the property of Miss Mouse Boutique. This excludes the candy and candy bags provided for the event by Miss Mouse Boutique.

The client is responsible for the care of the hire items. The refundable bond included in this invoice is to cover any breakages or damage that occurs whilst the candy buffet is in the clients care (this is from the time Miss Mouse Boutique leaves the venue after setting up the buffet until when pack down of the buffet commences by Miss Mouse Boutique). Any damage or loss of items will result in the full replacement cost being charged to the client. This will be taken from the bond and, where the value of the damages is over and above the amount of the bond, the remainder will be invoiced to the client.

8.3 Insurance

The client is responsible for the insurance of the items for the period of hire including where the client transports to and from the premises of Miss Mouse Boutique. The client shall indemnify Miss Mouse Boutique against any damage or loss or from theft which may occur whilst the items are in the care of the client.

8.4 Access

It is the responsibility of the client to provide Miss Mouse Boutique with accurate times from which access to the venue will be available. A fee of $50 per hour (or part thereof) will be payable for any time spent waiting for access to the venue to be granted.

8.5 Changes

Following payment of the deposit, acceptance of any requested changes is at the discretion of Miss Mouse Boutique and may incur additional fees.

8.6 Cancellations

In the case of cancellation following payment of the 50% deposit, the deposit charged will be retained by Miss Mouse Boutique. If the goods and services provided at the time of cancellation exceed the value of the deposit, the client will be charged for those goods and services.

For cancellations made 14 days prior to the event, no refund will be provided to the client.