Miss Mouse Limited trading as Miss Mouse Boutique reserves the right to update these terms and conditions at any time and without prior notice.

1. Payment of Goods

Party supplies available for purchase can be ordered via our website 24/7. We accept payment via Credit Card (MasterCard and Visa), Q Card or Internet Banking. All items are to be paid for in full prior to dispatch.

In special cases where an alternative arrangement has been agreed where payment is made on receipt of goods, this payment must be made within 5 business days following receipt of goods. If payment has not been made within this timeframe, your debt will be referred to a collection agency and you will be responsible for the payment of any further costs this incurs.

Credit Card Payment via Payment Express :

We accept Visa and MasterCard via Payment Express. Payment Express has robust encryption measures in place so you can be confident that your card data is never breached.

Payment via Internet Banking:

Payment can be made directly into our bank account. Select the payment by bank transfer option at checkout and you will be automatically provided with our bank account details by email. Payment needs to be made within 3 business days otherwise your order will be cancelled. Please note that it can take a few days for funds to be cleared using this payment method and goods are only shipped once the payment appears in our account.

2. Disclaimer

We have taken all reasonable measures to represent all items as accurately as possible. Some slight variations may occur, particularly with the colour of the items. Colour variations can occur due to differences in monitor settings or batch-to-batch variations during manufacture. Some items are handmade so slight variations can occur. Please get in touch with us if you’d like advice regarding colour matching for your event.

3. Returns and Refunds

Miss Mouse Boutique personally selects items that we would be happy to use ourselves. All items are inspected prior to dispatch and packed with care to ensure that you are delighted with your purchase. If, for some reason, you are not completely satisfied with your purchase, please contact us at info@missmouseboutique.co.nz within 3 days of receipt so that we can action an appropriate remedy.

Goods can be returned within 7 days for an exchange or store credit (excluding shipping costs) provided they are in brand new unused condition and in the original packaging with a copy of the receipt. Please note that for health and safety reasons, some items cannot be returned, e.g., paper straws, balloons and any food items. The cost of returning the items will be at the buyers expense.

In the unlikely event that you receive a faulty item, please contact us within 3 days at info@missmouseboutique.co.nz so that we can try to remedy the problem as quickly as possible. Where required, Miss Mouse Boutique will cover the full cost of returning faulty items but this must be agreed to prior to the goods being returned.

Return of items is to 21 Haronga Road, Inner Kaiti, Gisborne 4010.

4. Privacy Policy

Personal information we collect from you will only be used to ship your purchases, to reply to a specific enquiry or to send you product offers.

We respect your privacy and will never disclose any of your personal information to anyone else, unless specifically requested by you. We will always take reasonable care to ensure that the personal details we collect from you are secure.

5. Currency & Pricing

All prices on this website are in New Zealand Dollars and inclusive of GST. Miss Mouse Boutique reserves the right to modify pricing at any time and without prior notice.

6. Copyright

All images and content on this website are owned by Miss Mouse Boutique (or the respective owners of the images). Images and text on this website are not to be copied, re-used or reproduced without the prior written consent of Miss Mouse Boutique.